Returns and Exchanges
Your satisfaction means a great deal to us. If you have purchased an item that no longer suits your needs, we are happy to return or exchange it within 30 days of delivery. We also make it simple to handle this process and you can reach us by phone, by email, or through our website. However, there are a few important things to know about our return and exchange policy:
- We do not refund shipping costs.
- Any special order or custom made products are not refundable or returnable.
- All items must be unused, in new condition with original packaging.
- Requests for refund or return must be made within 30 days of delivery. Refunds/credits will not be issued after 30 days following the receipt of the item.
How to Request a Return or Refund
- Contact us by emailing info@plywood@market or by calling +1 (904) 9300801
- We’ll provide you with a return authorization number (RMA) and information about how to handle the physical return.
- You are responsible for packaging the item for return transit.
- The RMA will be valid for up to 30 days. Please ship the return/exchange within that window.
- We will issue you a refund amount within five business days of receiving the item.